Hello there -
Please read our shipping information if you are outside of the continental USA. Shipping costs change if you are in Canada, Hawaii or Alaska.
We do not ship to international destinations (other than Canada).
In-Store Pick Up is available Wed - Sat. at Candle Factory Store in Prescott Valley. Choose the day and time when you place your Internet order.
Please send us an E-mail or give us a call 866-264-1971 with questions! We'd love to talk with you!
Please let us know if there is a certain location that is best for you for delivery so your package is safe from pirates and weather. We can add this info on the shipping label. If you prefer to have your order shipped to your work location we can do that - let us know if it is a commercial address or if you require a signature.
(Sorry Fed Ex does not deliver to P.O.Box -
please provide physical address.)
Free shipping only applies to one street address in the continental USA per qualifying order.
The above map indicates estimated shipping time (business days) from the day you place your order. If it fits, we ship with the USPS. You will always receive a copy of the tracking number in an E-mail when your order ships. NOTE: Orders placed after 12:00 noon, MST, will be shipped the following business day.
If you are planning a special event and require the candles to be received by a specific date: PLEASE indicate this information for us when you place your order.
*Map indicates normal shipping time...does not allow for the unlikely event of delays due to inclement weather.
Free Shipping or Flat Rate does NOT apply to shipments to Hawaii, Alaska or Canada or to any other countries.
Additional charges apply if you need special services like morning delivery, 2nd Day, Overnight, Signature Required. Call us for more information. 866-264-1971
For delivery outside the continental USA:
We often ship to destinations outside of the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please place international orders by e-mail.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please call:1-866-264-1971 or
We will be happy to arrange your shipment
You may return new, unused candles in original condition within 30 days of delivery for a full refund of the merchandise price. Send the box to us via FedEx or insured mail to:
Armadilla Wax Works
6689 E. 1st Street
Prescott Valley, AZ 86314
We'll will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Credit for the original shipping cost is not given for returns not resulting from our error. Credit for shipping cost for orders qualifying for free freight will be charged back the actual shipping unless the return is partial and the qualifying merchandise retained still meets the original qualifying amount or conditions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days) and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.